Have had a pager for nearly 8 years. Started with Metrocall; had no problems. USA Mobility took over; have had crappy service ever since.
1.) This is a text pager, with an email address so I can receive email alerts from automated systems. When USA Mobility took over, they changed the email address. Did they bother to tell me? No! I had to find out when I should have received a page and didn't, tested the service that had been working, and the test failed. When I called to report the issue, that's when I was told that they changed the email address.
2.) About a week ago, I became aware that email alerts were once again no longer reaching my pager. I tested by sending an email to the pager, by going to their web site and submitting a page from there, and by calling the pager number from a phone. I received only the phone page. Additionally, we verified from our mail server that their mail server was not accepting connections, meaning no emails could reach it. I called to report the trouble, and after they did some basic troubleshooting (reset pager, etc) they insisted that I needed a new pager (even though I was receiving phone pages). Due to a service contract, they couldn't charge me for the new pager, but I would have to pay shipping fees. This being a critical item for me (the only reason for having a pager is so that I can be contacted when necessary, and cell phone service is very spotty in this area), I told them to ship the pager overnight and I would pay the higher shipping charges.
3.) I received the new pager the next morning, and immediately activated and tested it. Surprise! The same results as the old pager -- I could receive phone pages, but not web pages or email pages, and their email server is still refusing connections. Have called back every day for over a week, trying to escalate the problem and get it resolved. Do they ever call me back with any status updates? No! Have they fixed the issue? No! I just keep getting a runaround ("we're looking into it", "I'll personally monitor your issue and call you back", "we've submitted the issue to the technicians and there's nothing more we can do", etc.).
Bottom line: Do not trust this vendor. They are not only unreliable, but don't care to resolve issues.
Review about: Text Paging.